Frequently Asked Questions...Answered.
What is the cutoff day to order the next month's box?*
The cutoff date for new customers/renewing is midnight EST. on the 20th of the current month.
New customer example: If it is April 14th when you order then you will receive the May Box. If it is April 23rd when you order, your first box will be the June box.
What is the last day that I must renew/skip/switch boxes?*
The cutoff date for renewing/skipping/switching boxes is midnight EST. on the 20th of the current month.
Renewal of the book box occurs automatically unless otherwise changed by the customer or Book Brigade.
How does sending a "New" free book work?*
Each month a subscriber is given the opportunity to send a "New" free book to any individual of their choice (within the USA...for now).
{Limited to 4 per year}
The book will be from the Book Brigade Box of that month the customer had received.
The only items sent to the selected individual are: the book, info card on Book Brigade, and a personal recommendation postcard w/ handwritten message (if chosen).
The request for a "New" book to be shipped to selected individual must be made via email, bookbrigadebox@gmail.com, by the last day of the book's month by midnight EST. {Requests will not be accepted for the books of that month anytime after}
EXAMPLE: If it is November's box, last day to ask for new book to be shipped is last day of November.
The information needed: individual's full name, address/PO Box, and personal review/message if wanted.
The book will be shipped within 5 days of sending email with proper information.
How many times can I send a "New" book to someone?*
Every individual who subscribes for any of the three book boxes has 4 opportunities within their subscribed year* to send a free book to someone.
*Subscribed Year: A customer's year starts the first month they receive a Book Brigade Box.
How do I know when I have used all my free books up?*
Book Brigade will keep track for you. Simply reach out via email and we will update you.
How does sending YOUR OWN book work?*
Each month a subscriber is has the opportunity to send their own book to any individual of their choice (within the USA...for now).
{Limit to x1 a month}
The book will be from the customer's own Book Brigade Box of that month.
You will REUSE your Book Brigade Box in order to ship it. {Must be the Book Brigade box due to proper shipping costs}
Book Brigade will email you a shipping label.
The request for a shipping label must be made via email, connect@bookbrigadebox.com, by the last day of the book's month by midnight EST.
{Requests will not be accepted for the books of that month anytime after}
The information needed: individual's full name and address/PO Box.
Can you skip a month?*
YES, it can be done within the customer portal. If you have any questions/concerns raech out via email connect@bookbrigadebox.com
Skipping a month does not effect your subscribed year and your ability to ship a "new" book to someone.
Can I switch between boxes?*
Yes, if you like the sound of another book within a different box, then you can switch within the designated time mentioned above.
There are a limited number of boxes within each category so make sure you decide as soon as possible.
Email us at connect@bookbrigadebox.com
What if I already own the book?*
If you already own the book, we will send you a different book from that month's selections or from previous boxes.
Email us at connect@bookbrigadebox.com.
What if I would like to know the book titles before making a decision on a box in case I own them?*
If you would like to know the book selections of that month before deciding, feel free to email us at connect@bookbrigadebox.com
We ask that if you are told the selections that you not speak of it to anyone or make any social media post about it.
*No exception, unless otherwise indicated by Book Brigade through social media or email